General Website and Business Policy Pack

Privacy Policy

DroneField Media respects your privacy and is committed to protecting personal information provided when using the website, contacting us, or purchasing products or services. Depending on how you interact with us, we may collect your name, email address, contact details, messages, order references and basic technical information such as browser type, device information or IP address where logs, analytics or security tools are used.

Information may be used to respond to enquiries, provide products or downloads, manage customer support, process orders, keep business records, improve the website, meet legal obligations, and protect the website or business from misuse.

Terms and Conditions / Terms of Use

By using the website or purchasing products or services, you agree to use the website lawfully and responsibly. You must not damage, disrupt, scrape, reproduce or misuse website content without permission, or attempt unauthorised access to any system, account or data.

Digital products, software, guides, templates, downloads and documentation are supplied for the purpose described at the point of sale or download. Unless stated otherwise, they are licensed for personal, internal business or permitted customer use only and do not transfer ownership of the underlying intellectual property.

Refund Policy

Many products are digital products delivered electronically through online platforms such as Payhip. Because digital products can be accessed, downloaded or copied immediately after purchase, refunds are generally not provided once a digital product has been delivered or downloaded unless required by law or where there is a genuine technical or product issue.

Refunds may be considered for corrupted files where a replacement cannot be supplied, major unresolved technical faults, a product materially different from its description, duplicate purchases made by mistake, or where required under applicable consumer law.

Product and Data Disclaimer

DroneField Media provides digital products, software, documents, guides, dashboards, drone-related tools, media resources and online content for general information, productivity, enthusiast, creative or business support purposes. Products should not be treated as professional advice, official aviation data, operational flight systems, legal authorisation, CAA guidance, official NOTAM, airspace, weather or safety checks.

Users remain responsible for checking official sources and complying with all relevant laws, regulations, permissions, safety requirements and operational procedures.

Third-Party Data, APIs and Services

Some products may rely on third-party platforms, APIs, payment processors, hosting providers, data providers, software libraries or online services. DroneField Media is not responsible for third-party outages, pricing changes, account restrictions, data errors, API changes, service withdrawals or changes to third-party terms.

Ethical Trading and Modern Slavery Statement

DroneField Media opposes forced labour, human trafficking, exploitation and modern slavery. As a small one-person business, we do not operate a formal supplier audit programme, but we aim to use reputable suppliers and service providers where reasonably practical and review supplier relationships if credible concerns arise.

Accessibility Statement

DroneField Media aims to make its website, documents and digital materials clear, usable and accessible to as many people as reasonably practical. We aim to use clear language, readable contrast, logical headings, and accessible layouts, while recognising that some third-party services, older documents or embedded tools may have their own limitations.

Contact and Review

These policies are maintained by Graeme Hanson / DroneField Media. Please use the contact details on this website for questions, support requests, policy queries or data protection enquiries. The recommended review frequency is at least once every 12 months, or sooner if there are major changes to the website, products, payment systems, data processing, software, third-party services or business structure.